Welcome to Flightright

We have been helping air passengers enforce their rights since 2010. As the market leader in our segment, we are committed to making sure that being right always translates into being proven right. This page provides you with more information about us, what we do and what drives our team in their day-to-day work.

How flight frustration turned into a start-up

The idea behind Flightright was born

This experience lays the foundation stone for Flightright’s success story. Kadelbach wants compensation for the flight and contacts the airline. The airline initially takes a cooperative stance before all goes quiet. Individual consumers are left completely on their own – they rarely manage to get what they are duly entitled to. And so Kadelbach and a friend came up with the brilliant idea: They want to help air passengers get the compensation they deserve -, with the help of a state-of-the-art, online-based legal service. The service puts customers on an equal footing with the airlines.

By February 2010, the project is ready to be launched, including its core feature: the website with the online calculator that automatically calculates the compensation under EU law. It only takes a few clicks for customers to enter their flight delay – the Flightright team takes care of the rest. The company has been growing steadily ever since: the team of lawyers has been joined by a customer service team, financial accountants, IT and marketing specialists.

David versus Goliath

Nothing is easy to start off with – the airlines are stubborn and want to take every case to court. The tactic of trying to wear consumers down doesn’t work and Flightright wins the vast majority of cases. From then on, the airlines take a more cooperative stance because “when we go to court, it costs the airline around twice as much”, says the founder. “It’s a great feeling knowing that you stuck to your guns as the “little David” up against a multi-billion, euro industry.”

The company now enforces compensation claims for passengers from across the globe. They are glad to have someone to stand up for them. The recommendation rate of satisfied customers is extremely high. “A lot of customers are committed to advertising our services – even in the departures lounge of the airport. That’s the best sort of praise we can get”, says a delighted Kadelbach.

The idea for Flightright was born one day between an airport, a court and an important appointment with a priest. Philipp Kadelbach’s flight was scheduled to take off at 2 p.m., but the news at the check-in desk was: “The flight won’t be leaving until 7 p.m. at the earliest.” Philipp Kadelbach has to arrive on time, because he and his wife need the priest to give them the go-ahead for their inter-denominational marriage. He manages to book another flight for, €300 at his own expense, allowing him to arrive on time. And the priest gave the couple the green light as well.