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The worst airlines in Europe compared

Flightright has conducted a comprehensive evaluation of the largest airlines in Europe. Here you can find out how the individual airlines fared in terms of reliability, payment behaviour for compensation, and customer satisfaction, so that you can enjoy your next flight without any problems.

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A glance at the worst airlines of 2026

This table shows how the 20 largest airlines in Europe scored in the categories of reliability, payment behavior for compensation, and customer satisfaction. 1 to 5 stars were awarded for the individual categories. 1 star represents the lowest rating, and 5 stars the best. The airlines with the worst overall result are listed at the top, and those with the best overall score are at the bottom.

Rank

Airline

Overall Rating

Reliability

Payment behaviour

Customer satisfaction

1

Aer Lingus

1,79

2

1

2,38

2

Air Europa

1,93

3

1

1,78

3

vueling

2,06

3,5

1

1,69

4

KLM

2,13

1,5

2,5

2,40

5

Ryanair

2,19

3

1,5

2,06

6

Wizz Air

2,23

3

1,5

2,18

7

easyJet

2,27

2,5

2

2,31

8

Lufthansa

2,33

1,4

3

2,48

9

SAS

2,35

2

3

2,05

10

Pegasus

2,36

2,5

2,5

2,09

11

Brussels Airlines

2,46

2

3

2,39

12

Air France

2,47

1,5

3,5

2,41

13

Swiss

2,54

2,5

2,5

2,63

14

Iberia

2,60

3

2,5

2,30

15

Norwegian Air Shuttle

2,63

3,5

2

2,38

16

British Airways

2,64

2

2,5

3,42

17

Finnair

2,70

2

3

3,11

18

Air Baltic

2,76

3,5

2,5

2,29

19

Eurowings

2,81

3

3

2,44

20

Austrian

3,04

3,5

2,5

3,12

The Flightright Index 2026 is based on these categories

Reliability

In this category, we have analysed the delay and cancellation figures of the individual airlines to show which airlines are particularly reliable or unreliable.

Payment behavior

Here we looked at how quickly individual airlines pay compensation due to Flightright as a result of flight delays and cancelations.

Customer satisfaction

We conducted a survey to analyse how satisfied air travellers are with the service provided by various airlines and how quickly and reliably their concerns were dealt with.

Learn more

About Flightright

Flightright handles the enforcement of air travellers’ claims against airlines in the event of flight problems, such as delays, cancellations, denied boarding, or the reimbursement of higher replacement ticket costs. Flightright has enforced over £615 million in compensation since 2010 and is the market leader in consumer portals for air passenger rights. 

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Flightright Index: these are the worst airlines of 2025

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